FAQ
Our customer support Live Chat operates from 9am - 5pm PST from Monday to Friday. This can fluctuate for holiday hours. The Live Chat is found at the botto...
Fri, 20 Oct, 2017 at 1:41 AM
Our offices and warehousing facilities are based from Austin, TX, USA. We strive to build an international team, and currently work with designers and produ...
Sat, 16 Sep, 2017 at 9:29 PM
If you can prove via picture that there is a manufacture defect we will issue you a refund or offer to replace your product. For all manufacture defects, th...
Fri, 20 Oct, 2017 at 1:52 AM
We currently offer a flat shipping rate of $3.95 on all our product. Worldwide!
Fri, 20 Oct, 2017 at 1:37 AM
Lycra Spandex is a synthetic fiber known for its exceptional elasticity. It is stronger and more durable than most fabrics and has been proven through testi...
Fri, 20 Oct, 2017 at 1:29 AM
Please see our website at (https://www.shopcitypride.com/) for our complete catalog. If products are not displaying, then they are no longer offered or it...
Fri, 20 Oct, 2017 at 1:38 AM
If your order consists of multiple hand-made items, they will have different manufacturing timeframes. Once an item is ready to ship, we ship it. This will n...
Fri, 20 Oct, 2017 at 1:42 AM
Our running shoes are standard width, and you can use our sizing guide to get an exact heel to toe measurement to compare to our shoe sizes. Our shoes are s...
Sun, 17 Sep, 2017 at 1:03 AM
We carry sizes 5-12 (W) with half sizes 5.5 and 11.5. In Men’s we carry sizes 5-12 with half sizes in 7.5, 8.5, 9.5.
We also have SlipOns and Sneakers a...
Sat, 16 Sep, 2017 at 9:37 PM
We can’t speak for the other stores carrying similar product… but we only release original designs, and unfortunately we do not price match.
NEW:...
Fri, 20 Oct, 2017 at 1:43 AM